India's $283 billion IT sector is undergoing a significant transformation as AI chatbots increasingly replace human workers in call centers and customer service roles.
Startups like LimeChat and Haptik are developing advanced generative AI chatbots capable of handling up to 95% of customer queries, enabling companies to reduce human staff by up to 80%.
This shift is particularly impactful in the business process management sector, which employs approximately 1.65 million workers. While AI adoption leads to job displacement, it also creates new roles such as AI coordinators and process analysts.
The Indian government remains optimistic, with Prime Minister Modi emphasizing job evolution over elimination. Training centers are refocusing on AI-related courses to meet the growing demand for AI skills.
Despite concerns about unemployment and job insecurity, India is positioning itself as a global AI hub, betting that technological disruption will lead to broader economic opportunities.
Post a comment
Meta rolls out new Parent controls over Teens’ AI Chatbot...
Meta will let parents block specific AI characters and monitor broad chatbot topics discussed by...
Neon AI: Opera's new Browser acts on behalf of users!
Opera introduces Neon, an AI-powered browser that autonomously executes tasks within web pages, joining the...
Microsoft unveils "Vibe Working" with AI Agents in Office Apps!
Microsoft launches "vibe working", integrating Agent Mode and Office Agent - AI agents that help...
Odisha students build India’s first gamma-ray CubeSat!
Two undergraduates are developing India’s first CubeSat that detects gamma rays using low-cost local materials...
