From delivering food and driving cabs to fixing appliances, gig workers keep Indian cities running. By 2028, nearly 21 million Indians will be part of this workforce. Platforms like Swiggy, Urban Company, and Porter promise flexibility and rising incomes, with some workers earning up to ₹25,000–₹30,000 a month.

But the reality is uneven. Many gig workers face unstable earnings, lack of social security, and almost no bargaining power. Protests for fair wages and safer working conditions are now common. Women workers, in particular, struggle with safety concerns and limited support systems.

The government’s Code on Social Security, 2020 is a step forward, formally recognising gig and platform workers for benefits like health cover, life insurance, and old-age protection. Yet, rollout has been slow, leaving millions vulnerable.

Experts stress the need for three essentials: transparency in pay, minimum earning guarantees, and strong grievance systems. Technology and AI, if worker-centric, can boost safety and earnings instead of deepening inequality.

India’s gig economy has massive potential to create livelihoods, but its sustainability depends on balancing consumer convenience with worker dignity. Without stronger protections, the invisible workforce that powers cities remains at risk.